POLICIES

POLICIES

Cancellation Policy

1. Withdrawal from the program is permitted within 2 weeks of the next billing date.  You can send us an email to request this cancellation.  The last day of participation in the program will be the last day for which the class has been paid for.

1a). Cancellation prior to class start date: If you have NOT started your class yet and your class start date is more than 30 days in the future, a full refund will be provided. If your class start date is less than 30 days in the future a refund will be provided, minus a $30 administration fee.

1.b) Classes within your billing period that you/your child  have attended will not be given refunds.

1. In the event that a cancellation is requested before the end of a  payment term. (ie: a session)  any unused classes will be held as monetary credit value on the client account for future use. 
2. Unused classes cannot be held as makeup classes 
3. Clients can request a refund to the original payment method. This refund is subject to a $30 administration fee. 

1. c) Full Year/Full Session Payments 
2. In the event that a cancellation is requested before the end of a full year term, remaining classes will be refunded to the client in the following manor: 50% of refund shall be held as a credit on the account for future classes, 50% of refund shall be paid back to the original method of payment.  
3. Full Year Payment cancellations are subject to a $30 administration fee
4. Spaces are limited. Once a withdrawal has been made from the program the client understands that they are foregoing their spot in the program and could be placed on a waiting list should they decide to re-register.
5. Makeup classes will be granted provided the following criteria are met: 

*Note: Makeup classes will be honoured 1 per 12 weeks only.

• Student has tested positive for COVID-19 and therefore must isolate.
• Student cannot attend for another reason. 

The make-up class is based on availability and similarity in activity and can only be authorized by the Directors or Administrative staff. 

- To book a makeup class you must call the studio directly.- Classes cannot be refunded in the case that a makeup class is not available. 

By clicking "Place Order" you confirm you have read and accepted our terms and conditions.

Terms & Conditions:

Code of Conduct

1. Respect.I. In this space we are compassionate learners. We respect each other and the diversity that makes each person unique. No tolerance will be given to any person that causes harm verbally, physically or emotionally by any means including off site yet linked to The School (IE: via social media, slander, gossip, etc) to any other member of our community.
2. This is a shared space. This is your space. Please treat this space as you would your home. Your time spent at The School should feel calm, comfortable and stress-free. Kindly let us know if you notice an area that needs attention.

III. Personal property and privacy. We encourage labelling all of your children's items that they bring with them to The School. Kindly leave anything that is extremely valuable at home. Please be aware when taking pictures of your child in the shared (lobby) space that no other child is visible in the photo. NO photos may be taken during a registered class or in the drop-in play area.

Tuition and Fees

1. Fees are to be paid in full prior to the child entering the studio/class space. The minimum tuition amount (see section 3A) must be paid in full according to the payment schedule per day that the child(ren) are registered for. A child will not be allowed in the studio or to participate in the program or class if the tuition payment is outstanding.
2. Tuition and fees hereby referred to in this document represent introductory pricing. Policies and fees and are subject to changes at any time with notice.
3. Pay as you Go pricing: Classes are charged every 4 weeks. The first class amount will be removed immediately and the next payment will be removed on the day of the 4th class.

3C.  Payment schedule per month includes only instructional school days as determined by the school or Board of Education. It does not include Professional Activity (PA) days, statutory or public holidays, school holidays or breaks or any other days the school or Board of Education has deemed schools closed for regular classes.

3. Discounts and Promotions:
4. Multiple Registration Discount:  When you register for 2 or more classes, you will receive a 10% discount on every registration after the first.  The first payment for each registration is paid in full and the 10% discount will be applied to the following payment(s) of subsequent registration(s).   Discount applies to subscription registrations only.
5. Full Year Discount:  A.  10% off up to 2 registrations   B.  10% off with 3 or more registrations.
6. Any promotion or a special offer is subject to change or expire at the discretion of the Directors with written 30 days notice to the registrant.
7. Refunds and Credits: Deposits are non-refundable. No refunds for registered days unattended. A refund/credit will be considered when a doctor's note is presented and is at the discretion of the directors. Refunds are non-transferable. Credits are non-transferable outside of immediate family and expire after one calendar year. Credits may be used towards any other product or service offered or provided by The School.

COVID-19 Policy

If your child has (new or worsening) symptoms of COVID-19 (1 OR more of the following: fever/chills, cough, difficulty breathing, decrease or loss of taste or smell; AND/OR 2 or more of the following: sore throat, runny nose/nasal congestion, headache, feeling very tired, muscle aches/joint pain, nausea/ vomiting/diarrhea) they should stay at home and self-isolate.

At The School, our instructors, administrators and employees reserve the right to deny entry for any student who presents with the above listed symptoms. 

Upon such a decision, The School will contact the parent or guardian of the student and they will be asked to leave the premises. 

Re-entry into the classroom will be permitted using the below listed parameters:

• A negative COVID-19 rapid antigen test
• Anyone with symptoms of COVID-19 is presumed to have COVID-19 even if not tested.
• If your child has not been tested and is experiencing symptom(s) they will have to self-isolate for:
• 5 days: If fully vaccinated; or 11 years or younger, regardless of vaccination status.
• 10 days: If 12 years or older and not fully vaccinated; or immune compromised.

Testing Availability and How to Check Results

• School-based PCR and Rapid Antigen Test (RAT) take home testing kits may be available for a child who develops symptoms.
• If your child has access to a take home PCR kit, you can check their test results at covid-19.ontario.ca by clicking on “check your ” Results can take a few days.
• If your child has access to a RAT kit, you can receive immediate A positive RAT does NOT need to be confirmed with a PCR test.

If Your Child Tests Negative for COVID-19 and is not a Close Contact:

• Using a PCR test or two negative RATs, taken 24-48 hours, they may return to child care/school if it has been 24 hours since their symptoms started improving (48 hours for nausea, diarrhea and vomiting).
• Household members who attend the child care/school setting may return right away, as long as they pass the screening questionnaire .

If Your Child Tests Positive for COVID-19:

• They must self-isolate for:
• 5 days: If fully vaccinated; or 11 years or younger, regardless of vaccination status.
• 10 days: If 12 years or older and not fully vaccinated; or immune compromised or at a highest risk setting.
• Other household members should follow the guidance under “HOUSEHOLD MEMBERS” below.

Not Tested:

• Other household members should follow the guidance under “HOUSEHOLD MEMBERS” below.

Child is Sick for Other Reasons

• Sometimes children are sick for other
• If your child’s health care provider has provided an alternative diagnosis , your child may return to child care/school 24 hours after their symptoms have improved (48 hours for nausea, vomiting, diarrhea). Household members who attend the child care/school setting can also return.
• If your child ONLY has one of the following: sore throat, runny nose/nasal congestion, headache, feeling very tired, muscle aches/joint pain, nausea/ vomiting/diarrhea, they should stay home until symptoms improve for at least 24 hours or 48 hours if nausea, vomiting, or diarrhea. 

*Confirmed COVID-19 infection within 90 days means: if tested positive within 90 days on a Rapid Antigen, or a PCR test AND completed self-isolation. Then, do not need to self- isolate if someone in the home has symptoms.

**Boosted means receiving a booster dose 3 months or more after a primary vaccine series.

***Fully vaccinated means 14 days or more after getting a second dose of a COVID-19 vaccine series or as defined by the Ontario Ministry of Health.